Help & Support
We are glad to help users in the Netherlands and elsewhere. For account issues, hydration logging, reminders, streaks, or privacy questions, email us at niels@jjitstudio.com and we will respond as soon as we reasonably can.
Contact
Email niels@jjitstudio.com for support requests. You can also open Help & Support in the Hydro Habit app from your profile.
Common questions
How do I change my daily goal?
Open Home, tap your goal or "Set goal", choose a quick option or enter a custom amount in litres, then save. Your goal must stay within the limits shown in the app.
Reminders do not arrive
Check that notifications are allowed for Hydro Habit in your phone settings, and that reminders are enabled under Settings in the app. On some devices, battery optimisation can delay notifications.
How does my streak work?
When you reach your daily hydration goal on a day, your streak can increase according to the rules in the app. Undoing logs that take you below your goal may adjust the streak. See the badge info on your profile for tier benefits.
Privacy and my data (EU)
We process personal data in line with our Privacy Policy. In the Netherlands you have rights under the AVG and you may contact the Autoriteit Persoonsgegevens (AP) if you have concerns about how your data is handled.
Your rights (EU / AVG)
If you are in the Netherlands, the Algemene verordening gegevensbescherming (AVG) applies alongside national law. You have rights such as access, correction, erasure, restriction, objection, and data portability where applicable. If you cannot resolve an issue with us directly, you may file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Official information and complaint options for the Netherlands.